Support
Technical Support
For all technical issues, please contact Pearson Canada School Technology Support.
Phone: 1-800-361-6128 or 1-800-567-3800
Email: schooltechsupport@pearsoncanada.com
School Technology Support Form: http://www.pearsoncanada.ca/forms/school/school-technology-support.html
Find Your Account Executive: https://www.pearsoncanadaschool.com/index.cfm?locator=PSZnOv
System Requirements
Desktop
Windows
- Windows 7
- Windows 10
Mac
- OS X Snow Leopard (10.6.8) up to MacOS Sierra (10.12)
- Chrome OS version 46 and up
Other desktop requirements
- Adobe Flash Player 11.2 and up is required for use with Pearson eText. You can view the system requirements for Pearson eText at the following link: http://www.pearsoned.ca/school/product/pearsonetext/support/system-requirements.html
- PDF files require Adobe Acrobat Reader. If you do not have Adobe Reader installed on your computer, download it for free from https://get.adobe.com/reader/
- Google Earth 7.1.7.2606 is required for some assets. If you do not have Google Earth installed on your computer, download it for free from https://www.google.ca/earth/
Tablets and iPads
iOS
- iPad 2 and up**
- iPad mini and up **
- iOS 8 and up
**Landscape mode only
**Gestures are not supported
**eText is available through the native Pearson eText for Canada iPad app, which is available to download for free here:
https://itunes.apple.com/ca/app/pearson-etext-for-canada/id668696227?mt=8#
Android
- Android 7" and 10" tablets supported only**
- Android KitKat 4.4 and up
**Landscape mode only
**eText is available through the native Pearson eText for Canada Android tablet app, which is available to download for free here: https://play.google.com/store/apps/details?id=com.pearson.android.etext.canadiansms&hl=en
**Certain activities might not display or work properly on devices with screen resolution lower than 1024x768.
Supported Browsers
- Chrome 49 and up
- Safari 8 and up
- Firefox 50 and up
- Internet Explorer 11 and Edge
Instructions on Clearing Browser Cache for Supported Browsers
To view updated content on the website, you need to clear your browser's cache. Please use the following links to find official documentation on how to clear your cache for your preferred browser.
Desktop
Google Chrome
https://support.google.com/accounts/answer/32050?hl=enFirefox
https://support.mozilla.org/en-US/kb/how-clear-firefox-cacheSafari 8 and up
- Fron the Safari menu, select Clear History and Website Data...
- Select the desired time and range, and then click Clear History
- Go to Safari > Quit Safari or press Command + Q to exit the browser completely
MS Edge
https://support.microsoft.com/en-ca/help/10607/windows-10-view-delete-browser-history-microsoft-edgeInternet Explorer 11
https://support.microsoft.com/en-ca/help/17438/windows-internet-explorer-view-delete-browsing-historyTablets and iPads
Safari for iOS
- Open your Settings app.
- Tap Safari.
- Tap Clear History and Website Data and confirm.
- Exit/Quit all broswer windows and re-open the browser.
Chrome for iOS
- Touch Chrome menu > Settings
- Touch Privacy.
- Chose the data type you want to clear.
- Touch Clear.
- Exit/Quit all broswer windows and re-open the browser.
Chrome for Android
- Touch Chrome menu > Settings.
- Touch (Advanced) Privacy.
- Touch Clear browsing data.
- Exit/Quit all broswer windows and re-open the browser.