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Help
System Requirements
Desktop
Windows
- Windows 7
- Windows 8
- Windows 8.1
- Windows 10
Mac
- OS X Snow Leopard (10.6.8) up to MacOS Sierra (10.12)
Chrome OS
- Chrome OS version 49 and up
Other desktop requirements
- Files such as the Facilitator Guide require Adobe Acrobat Reader if being viewed in Internet Explorer 11. If you do not have Adobe Reader installed on your computer, download it for free from: https://get.adobe.com/reader/
- Files such as the eJournal require Microsoft Office or Libre Office to be able to view and use. Download Libre Office for free from https://www.libreoffice.org/
Mobile
iOS
- iPhone 6 and up*
- iPad 2 and up**
- iPad mini and up**
- iOS 8 and up
Android
- Android 4.6” display phones and larger supported only*
- Android 7” and 10” tablets supported only**
- Android KitKat 4.4 and up
Supported Browsers
- Chrome 49 and up
- Firefox
- Internet Explorer 11
- MS Edge HTML 14 and up
Instructions on Clearing Browser Cache for Supported Browsers
To view updated content on the website, you need to clear your browser's cache. Please use the following links to find official documentation on how to clear your cache for your preferred browser.
Desktop
Google Chrome
https://support.google.com/accounts/answer/32050?hl=enFirefox
https://support.mozilla.org/en-US/kb/how-clear-firefox-cacheSafari 8 and up
- From the Safari menu, select Clear History and Website Data....
- Select the desired time range, and then click Clear History.
- Go to Safari > Quit Safari or press Command + Q to exit the browser completely.
MS Edge
https://support.microsoft.com/en-ca/help/10607/windows-10-view-delete-browser-history-microsoft-edgeInternet Explorer 10 and 11
https://support.microsoft.com/en-ca/help/17438/windows-internet-explorer-view-delete-browsing-historyMobile
Safari for iOS
- Open your Settings app.
- Tap Safari.
- Tap Clear History and Website Data and confirm.
- Exit/quit all browser windows and re-open the browser.
Chrome for iOS
- Touch Chrome menu > Settings.
- Touch Privacy.
- Choose the data type you want to clear.
- Touch Clear.
- Exit/quit all browser windows and re-open the browser.
Chrome for Android
- Touch Chrome menu > Settings.
- Touch (Advanced) Privacy.
- Touch Clear browsing data.
- Exit/quit all browser windows and re-open the browser.
Technical Support
For all technical issues, please contact Pearson Canada School Technology Support
Phone
1-800-361-6128
1-800-567-3800
schooltechsupport@pearsoncanada.ca
School Technology Support Form:
https://www.pearsoncanada.ca/forms/school/school-technology-support.html